FREQUENTLY ANSWER QUESTIONS
How can I subscribe to the newsletter?
Subscription to the newsletter can be done via the form at the bottom of our website or via the subscription pop-up.
How can I unsubscribe from the newsletter?
To unsubscribe from our newsletter, simply click on the "Unsubscribe" link at the end of the emails you receive.
DO I HAVE A DISCOUNT ON MY FIRST PURCHASE?
Of course, by subscribing to the newsletter you will receive a 15% discount code on your email for your first order. If for any reason this doesn't happen, check your junk mail.
Can I change the address on my account?
Yes! Go to my account ➡️ click view addresses ➡️ edit ➡️ enter new data and save.
Can I change the address after placing an order?
In this case we will try to do our best by updating the courier with the new data. Therefore, please provide us with the correct address as soon as possible.
Which countries do you ship to?
Currently, IQUONIQUE achieves:Italy, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
How long does shipping take?
Shipments to Italy take 24/48h;For Austria, Belgium, Luxembourg, Netherlands, Germany, it takes 2/3 working days;For Denmark, Slovenia, France, it takes 2/5 working days;For Croatia, Czechia, Hungary, Poland, Spain, it takes 2/5 working days;For Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Sweden, it takes 3/5 working days.
Tracking my order it shows as delivered but I still haven't received my package. What should I do?
Through the customer service, you can provide us with all the data relating to the shipment:Name, surname, address and shipment number. We will contact the courier for more detailed information about it. Finally, you will receive updates on your shipment.
With which payment method can I place my order?
The following payment methods are available for online purchases: All major credit cards (Mastercard, Visa, Amex, Maestro); Apple Pay, Google Pay; PayPal.
How do I know if my order has been confirmed?
Immediately after making the purchase, you will receive an order confirmation email. If for any reason this doesn't happen, check your junk mail.
How can I use the discount code?
The discount code must be applied at checkout in the "discount code" section. Remember to enter the code correctly and click on "apply" to receive the discount.
How can I track my order?
Once you have placed your order you will receive the tracking code via email with which you can track your shipment on the 'Track your order' page.
Are stock items restocked?
Some items are replenished periodically, if your size is no longer available enter your email in the "keep me updated" field to be informed about the restock of the item you are interested in.
Is the return free?
Return costs are borne by the customer, we cover the return costs only in case of wrong item or damaged item.
How can I return my items?
To return an item correctly go to the “Returns” page and follow the steps indicated.
How soon will I get the refund?
The refund will be made within 10 working days from the moment the returned item arrives at our warehouse.
What should I do if the wrong item arrives?
If the item received is incorrect, go to the returns page and follow the steps indicated, print the return form and fill it out correctly by entering the right return reason code, then enter it inside the package to allow us to process the return.
Can I exchange an item that I have purchased?
No, unfortunately we do not offer this option at the moment.
